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[null,null,null,"RECLAMOS RECIBIDOS ENERO 2025"]
[]
[null,"N°","Operación, servicio o producto"," Motivo de reclamo "," Reclamos absueltos ",null,"Tiempo promedio de absolución (en días calendario)"]
[null,null,null,null,"A Favor de la Empresa ","A Favor del usuario"]
[null,1,"Tarjeta de Débito","Operaciones no reconocidas con abono temporal",3132,2215,9.000374041518608]
[null,null,6,"Transacciones no procesadas / mal realizadas",3922,1367,6.8551711098506338]
[null,null,6,"Problemas relacionados con cajeros automáticos",707,2544,4.0243002153183633]
[null,null,null,"Otros",2800,952,4.3200959488272925]
[null,2,"Tarjeta de Crédito","Operaciones no reconocidas sin abono temporal",2539,6234,6.5969451726889323]
[null,null,6,"Transacciones no procesadas / mal realizadas",1151,1008,9.720704029643354]
[null,null,6,"Cobros indebidos de intereses, comisiones, gastos y tributos",1127,1330,1.7871387871387872]
[null,null,null,"Otros",4946,1501,2.6769039863502404]
[null,3,"Otras operaciones productos y/o servicios","Cobros indebidos de intereses, comisiones, gastos y tributos",666,970,10.355134474327629]
[null,null,null,"Disconformidad por notificaciones dirigidas a terceras personas ",148,403,9.816696914700545]
[null,null,null,"Reporte indebido en la central de riesgos",101,55,4.166666666666667]
[null,null,null,"-","-","-","-"]
[null,4,"Transferencias de fondos (interbancarias o intrabancario)","Transacciones no procesadas / mal realizadas",2458,3625,2.9802728916652965]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",36,4,5.5750000000000002]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,5,"Seguros","Cobros indebidos de intereses, comisiones, gastos y tributos",1431,1564,2.8020033388981638]
[null,null,null,"Demoras o incumplimientos de envío de correspondencia",24,13,8.1081081081081088]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,6,"Crédito hipotecario","Cobros indebidos de intereses, comisiones, gastos y tributos",245,136,11.934383202099738]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",105,71,15.085227272727273]
[null,null,null,"Reporte indebido en la central de riesgos",23,"-",14.347826086956522]
[null,null,null,"Otros",20,11,13.612903225806452]
[null,7,"Crédito de consumo","Cobros indebidos de intereses, comisiones, gastos y tributos",391,208,5.325542570951586]
[null,null,null,"Transacciones no procesadas / mal realizadas",91,75,9.5843373493975896]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",108,41,7.7651006711409396]
[null,null,null,"Otros",86,19,9.7619047619047628]
[null,8,"Pago de servicios","Transacciones no procesadas / mal realizadas",447,40,7.1724845995893221]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",52,2,8.1851851851851851]
[null,null,null,"Problemas relacionados con cajeros automáticos",20,62,4.5487804878048781]
[null,null,null,"-","-","-","-"]
[null,9,"Cuenta corriente","Cobros indebidos de intereses, comisiones, gastos y tributos",280,80,3.3805555555555555]
[null,null,null,"Retenciones indebidas",39,33,8.2777777777777786]
[null,null,null,"Demoras o incumplimientos de envío de correspondencia",16,25,8.5853658536585371]
[null,null,null,"Otros",30,10,9.15]
[null,10,"Transferencias de fondos al extranjero","Transacciones no procesadas / mal realizadas",248,59,5.5863192182410426]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",94,"-",4.0957446808510642]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,11,"Otros","Transacciones no procesadas / mal realizadas",12,5,15.705882352941176]
[null,null,null,"Problemas relacionados con cajeros automáticos",3,0,4.333333333333333]
[null,null,null,"Operaciones no reconocidas sin abono temporal",8,4,6.916666666666667]
[null,null,null,"Otros",198,123,8.3956386292834893]
[null,"Total",null,null,27704,24789]
[null,"Tiempo promedio de atención ",null,null,null,null,6]
[null,"Total de reclamos recibidos en el trimestre",null,null,null,null,54933]
[null,"Total de transacciones monetarias del trimestre",null,null,null,null,46764877]

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[]
[null,"Adjuntamos el reporte de reclamos para ser colgado en la web de Interbank:\nLa ruta: https://interbank.pe/informacion-de-reclamos#!tab-informacion"]