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[]
[null,"N°","Operación, servicio o producto"," Motivo de reclamo "," Reclamos absueltos ",null,"Tiempo promedio de absolución (en días calendario)"]
[null,null,null,null,"A Favor de la Empresa ","A Favor del usuario"]
[null,1,"Tarjeta de Débito","Operaciones no reconocidas con abono temporal",2908,2668,6.1314562410329989]
[null,null,6,"Transacciones no procesadas / mal realizadas",2641,1141,6.6144896879957695]
[null,null,6,"Problemas relacionados con cajeros automáticos",552,1883,3.1741273100616016]
[null,null,null,"Otros",2540,900,4.2392441860465118]
[null,2,"Tarjeta de Crédito","Operaciones no reconocidas sin abono temporal",1455,2659,3.8091881380651436]
[null,null,6,"Transacciones no procesadas / mal realizadas",976,738,6.0245040840140023]
[null,null,6,"Cobros indebidos de intereses, comisiones, gastos y tributos",838,1412,2.4582222222222221]
[null,null,null,"Otros",4448,1411,2.8912783751493429]
[null,3,"Transferencias de fondos (interbancarias o intrabancario)","Transacciones no procesadas / mal realizadas",2158,6228,5.1793465299308368]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",39,17,5.8392857142857144]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,4,"Otras operaciones productos y/o servicios","Cobros indebidos de intereses, comisiones, gastos y tributos",936,894,9.9622950819672127]
[null,null,null,"Disconformidad por notificaciones dirigidas a terceras personas ",171,450,10.175523349436393]
[null,null,null,"Reporte indebido en la central de riesgos",62,52,6.4035087719298245]
[null,null,null,"-","-","-","-"]
[null,5,"Seguros","Cobros indebidos de intereses, comisiones, gastos y tributos",787,2718,4.3631954350927247]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,6,"Crédito de consumo","Cobros indebidos de intereses, comisiones, gastos y tributos",300,227,8.0664136622390892]
[null,null,null,"Transacciones no procesadas / mal realizadas",61,121,7.2362637362637363]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",77,38,6.4521739130434783]
[null,null,null,"Otros",77,23,8.66]
[null,7,"Cuenta corriente","Cobros indebidos de intereses, comisiones, gastos y tributos",355,112,6.2205567451820132]
[null,null,null,"Retenciones indebidas",24,9,14.242424242424242]
[null,null,null,"Transacciones no procesadas / mal realizadas",30,4,13.235294117647058]
[null,null,null,"Otros",10,5,22]
[null,8,"Pago de servicios","Transacciones no procesadas / mal realizadas",278,9,10.202090592334494]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",27,2,11.724137931034482]
[null,null,null,"Problemas relacionados con cajeros automáticos",18,53,4.352112676056338]
[null,null,null,"-","-","-","-"]
[null,9,"Transferencias de fondos al extranjero","Transacciones no procesadas / mal realizadas",208,38,8.7845528455284558]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",99,1,8.4]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,10,"Crédito hipotecario","Cobros indebidos de intereses, comisiones, gastos y tributos",102,115,7.7373271889400925]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",48,36,9.0357142857142865]
[null,null,null,"Reporte indebido en la central de riesgos",13,2,10.466666666666667]
[null,null,null,"Otros",6,11,9.882352941176471]
[null,11,"Otros","Transacciones no procesadas / mal realizadas",62,12,10.648648648648649]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",62,58,5.15]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",9,3,13.916666666666666]
[null,null,null,"Otros",14,21,11.314285714285715]
[null,"Total",null,null,22391,24071,5]
[null,"Tiempo promedio de atención ",null,null,null,null,5]
[null,"Total de reclamos recibidos en el trimestre",null,null,null,null,50069]
[null,"Total de transacciones monetarias del trimestre",null,null,null,null,55292611]