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[null,null,null,"RECLAMOS RECIBIDOS NOVIEMBRE 2024"]
[]
[null,"N°","Operación, servicio o producto"," Motivo de reclamo "," Reclamos absueltos ",null,"Tiempo promedio de absolución (en días calendario)"]
[null,null,null,null,"A Favor de la Empresa ","A Favor del usuario"]
[null,1,"Tarjeta de Débito","Operaciones no reconocidas con abono temporal",2934,1871,6.4389177939646203]
[null,null,6,"Transacciones no procesadas / mal realizadas",2688,1068,7.2888711395101176]
[null,null,6,"Problemas relacionados con cajeros automáticos",487,1525,6.9090457256461235]
[null,null,null,"Otros",3147,806,4.2104730584366301]
[null,2,"Tarjeta de Crédito","Operaciones no reconocidas sin abono temporal",1373,2850,5.2493488041676537]
[null,null,6,"Transacciones no procesadas / mal realizadas",1032,1217,9.1204979991107162]
[null,null,6,"Cobros indebidos de intereses, comisiones, gastos y tributos",991,1411,1.8713572023313905]
[null,null,null,"Otros",3778,1381,2.9870129870129869]
[null,3,"Transferencias de fondos (interbancarias o intrabancario)","Transacciones no procesadas / mal realizadas",3006,2607,5.579725636914306]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",46,46,8.6086956521739122]
[null,null,null,"Problemas relacionados con cajeros automáticos",1,"-",1]
[null,null,null,"-","-","-","-"]
[null,4,"Otras operaciones productos y/o servicios","Cobros indebidos de intereses, comisiones, gastos y tributos",525,798,8.9584278155706727]
[null,null,null,"Disconformidad por notificaciones dirigidas a terceras personas ",126,258,11.697916666666666]
[null,null,null,"Reporte indebido en la central de riesgos",35,34,7.0869565217391308]
[null,null,null,"-","-","-","-"]
[null,5,"Seguros","Cobros indebidos de intereses, comisiones, gastos y tributos",764,2321,3.2162074554294975]
[null,null,null,"Demoras o incumplimientos de envío de correspondencia",43,31,29.743243243243242]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,6,"Crédito de consumo","Cobros indebidos de intereses, comisiones, gastos y tributos",339,207,7.8937728937728942]
[null,null,null,"Transacciones no procesadas / mal realizadas",84,112,7.8673469387755102]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",83,44,8.2834645669291334]
[null,null,null,"Otros",67,22,8.4831460674157295]
[null,7,"Pago de servicios","Cobros indebidos de intereses, comisiones, gastos y tributos",419,23,11.997737556561086]
[null,null,null,"Retenciones indebidas",39,"-",11.666666666666666]
[null,null,null,"Transacciones no procesadas / mal realizadas",19,45,6.953125]
[null,null,null,"-","-","-","-"]
[null,8,"Cuenta corriente","Cobros indebidos de intereses, comisiones, gastos y tributos",305,152,7.9584245076586431]
[null,null,null,"Retenciones indebidas",24,15,16.256410256410255]
[null,null,null,"Transacciones no procesadas / mal realizadas",12,5,10.294117647058824]
[null,null,null,"Otros",10,10,12.8]
[null,9,"Crédito hipotecario","Cobros indebidos de intereses, comisiones, gastos y tributos",131,89,10.25909090909091]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",55,33,11.102272727272727]
[null,null,null,"Reporte indebido en la central de riesgos",5,1,15.333333333333334]
[null,null,null,"Otros",12,4,10.0625]
[null,10,"Transferencias de fondos al extranjero","Transacciones no procesadas / mal realizadas",165,39,10.176470588235293]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",61,4,9.0307692307692307]
[null,null,null,"-","-","-","-"]
[null,null,null,"-","-","-","-"]
[null,11,"Otros","Transacciones no procesadas / mal realizadas",76,27,10.796116504854369]
[null,null,null,"Modificación indebida de las tasas de intereses, comisiones, u otras condiciones pactadas",68,62,6.2076923076923078]
[null,null,null,"Cobros indebidos de intereses, comisiones, gastos y tributos",7,1,11.375]
[null,null,null,"Otros",17,13,9.1]
[null,"Total",null,null,22974,19132]
[null,"Tiempo promedio de atención ",null,null,null,null,6]
[null,"Total de reclamos recibidos en el trimestre",null,null,null,null,48364]
[null,"Total de transacciones monetarias del trimestre",null,null,null,null,52462394]